Shipping and Returns Information
We only offer carbon-neutral delivery, which is available for most global destinations through our services. For international orders beyond the UK, import taxes or duties are not included in the price. Should these charges arise, they will be your responsibility to settle upon delivery, ensuring a smooth and effortless shopping experience.
These are the regions we ship to, delivery fees and times for each of them:
|Region||Delivery Fee||Delivery Time|
|Free||2-6 Working Days|
|EU||Free||5-10 Working Days|
|USA||Free||5-10 Working Days|
|Canada||Free||5-10 Working Days|
|Other Countries||Free||10-20 Working Days|
We offer 30-day returns to everyone.
For the UK, we offer free returns for all orders. Our returns portal will automatically issue a returns label to you once your return is approved. You'll have to pack your product and ship it back to us using the pre-paid label.
For orders outside of the UK, you will be responsbile for the shipping fee. You are welcome to use our returns portal that will issue you a shipping label back to us. If you use this label, we will deduct a £10 fee from your refund for the returns fee. Through the portal, you will also have an option to upload your own label and use that to ship the return back to us should you wish to. You will be provided with the address to ship it to.
Please refer to our Returns Policy for more information on returns. Our FAQs are also available if you have any questions. Any further doubts can be clarified through our Customer Service team at firstname.lastname@example.org.