Terms of service
1. About us and these terms
Last updated: 24 October 2026
These terms apply to every order you place on pitod.com and to your use of the site. By placing an order you agree to these terms, which are linked at checkout.
Who we are. pitod.com is run by Pitod Limited ("Pitod", "we", "us"), a company registered in England and Wales under company number 13875176. Our registered office is Flat 18, Foxglove Apartments, 80 Bittacy Hill, London NW7 1TG, and our VAT number is GB403151649.
How to contact us. Email customerservice@pitod.com. If we need to contact you, we'll use the email address or phone number you gave us with your order.
Who these terms are for. These terms are written for consumers buying for personal use. You must be 18 or over to place an order. Nothing in these terms affects your legal rights as a consumer.
Orders through other platforms. If you buy Pitod products through an online marketplace or stockist, your contract is with that platform and its terms apply, not these.
Other policies. Our Privacy Policy, Shipping Policy and Refund Policy also apply. If any of them conflicts with these terms, these terms take priority.
2. Ordering, prices and payment
Your contract with us starts when we email you our order confirmation. Until then we haven't accepted your order.
Placing an order. Check your order, size and delivery details before you pay. You can correct any mistakes on the checkout pages before you submit your order.
If we can't accept your order. We may not accept an order if an item is unavailable, if there's an obvious error in the price or description, or if we can't deliver to your address. If that happens, we'll tell you and won't charge you, or we'll refund you in full if payment has already been taken.
Prices. Prices are shown at checkout and include UK VAT where it applies. Delivery is currently free on all standard options; any delivery charge would always be shown before you pay. The price you pay is the price shown when you placed your order. If we've made an obvious pricing error, we'll contact you to ask whether you'd like to go ahead at the correct price or cancel for a full refund.
Orders outside the UK. Import duties and local taxes may be due in some countries and are not included in our price unless checkout says otherwise. Where they apply, they are payable by you on delivery.
Payment. You can pay using the methods shown at checkout, which currently include card payments, Paypal, Klarna and Fam. If you pay with Paypal, Klarna or Fam, their own terms also apply to that payment arrangement.
Discounts and gift cards. Discount codes, student discounts (verified through Student Beans) and gift cards are subject to the conditions shown with each offer or card. Offers can't be exchanged for cash unless the law requires it.
3. Production and delivery
We'll deliver within the timeframe shown for the delivery option you choose at checkout, which is also confirmed in your order confirmation email.
Made to order. Many of our products are made to order to avoid overproduction, so production starts after you place your order. Where an item is made to order, the delivery timeframe shown at checkout already includes production time. Some items are held in stock and ship sooner; checkout shows which applies.
Delivery options. All our standard delivery options are tracked and currently free. We send a tracking number once your order ships. We deliver to the countries listed at checkout, using Royal Mail and partner postal services, and sometimes other carriers such as FedEx or DHL.
Carbon-neutral delivery. We offset the estimated carbon emissions of every delivery through Shopify Planet. Offsetting doesn't remove those emissions, and we're working to reduce our footprint at source too.
Delays. If something outside our control delays your order, we'll contact you, tell you what's happening and do what we can to limit the delay. If the delay is likely to be significant, you can cancel your order and we'll refund you in full for anything you've paid for and not received. If we miss the delivery timeframe for any other reason, you can cancel and get a full refund for undelivered items.
Ownership and risk. Your order becomes your responsibility once it's delivered to the address you gave us, or collected by you. It becomes yours once we've received full payment.
Problems with delivery. If your order hasn't arrived by the end of the timeframe shown, or arrives damaged, contact customerservice@pitod.com and we'll sort it out.
4. Changing your mind: returns and refunds
You can return any item for any reason within 30 days of the day you receive it, including sale items. This includes, and goes beyond, your legal right to cancel within 14 days.
How to start a return. Tell us within 30 days of delivery in any of these ways:
- from the orders section of your account page on pitod.com
- through our returns portal
- by emailing customerservice@pitod.com
If you're in the EU, you can also use the cancellation ("withdraw from contract") function in your order. You don't need to give a reason.
Sending items back. Please send items back within 14 days of telling us you want to return them. UK returns are free: we'll send you a prepaid label. For returns from outside the UK, you pay the return postage, and we'll email you instructions on where to send your parcel.
Your refund. We'll refund the price you paid for the returned items, plus the original delivery charge if there was one. We'll refund you within 14 days of receiving the items back, or of you giving us proof that you sent them, whichever is earlier. Refunds go back to your original payment method; your bank or payment provider may take a few more days to show it.
Condition of returned items. You can try items on as you would in a shop. If an item is returned worn, washed, damaged or handled more than that, we may reduce your refund to reflect the loss in value.
Exchanges. We don't swap items directly. Return the item you have and place a new order for the one you want.
Exceptions. Items made to your own specification or clearly personalised for you can't be returned for a change of mind, unless they're faulty. We'll always make it clear before you buy if an item falls into this category.
Cancelling before dispatch. If you change your mind before your order ships, contact us as soon as possible and we'll cancel it and refund you in full.
5. Faulty items and our responsibility to you
We must supply products that are of satisfactory quality, fit for purpose and as described, and nothing in these terms limits that.
If something is faulty, damaged or wrong. Contact customerservice@pitod.com as soon as you can, ideally with a photo. We'll cover the cost of sending faulty or incorrect items back to us, wherever you are.
Your legal rights. In summary, under the Consumer Rights Act 2015:
- within 30 days of delivery, you can reject a faulty item and get a full refund
- after 30 days, you can ask for a repair or replacement; if that isn't possible or doesn't fix the problem, you can get a refund or a price reduction
- if a fault appears within 6 months of delivery, it's presumed to have been there at delivery unless we can show otherwise
- you can make a claim for up to 6 years after delivery (5 years in Scotland)
This is a summary, not the full law. Citizens Advice can tell you more about your rights.
Colours and sizing. We take care to show products accurately, but screens vary, so colours may look slightly different in person. Check our size guides before ordering.
What we're responsible for. If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result. Loss is foreseeable if it's obvious it would happen, or if we both knew it might happen when you placed your order.
What we're not responsible for. We sell our products for personal use only, so we're not responsible for business losses such as lost profit or business interruption.
What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't legally be limited, including your rights under the Consumer Rights Act 2015.
6. Using our website, complaints and the law
If you have a complaint, email customerservice@pitod.com and we'll work with you to put things right.
Complaints. Tell us what happened, with your order number if you have one. We'll acknowledge your email and aim to resolve things as quickly as we can. If you're not happy with our response, you can contact Citizens Advice for guidance.
Your personal data. We use your personal data as set out in our Privacy Policy.
Using our website. You may use pitod.com for lawful, personal purposes. Please don't misuse it, for example by introducing viruses, trying to gain unauthorised access, or scraping or copying content in bulk. We work to keep the site available and secure, but we can't promise it will always be uninterrupted or error-free.
Our content. The Pitod name, logo, designs, photos and text on our website belong to us or our licensors. You may not copy or use them commercially without our written permission.
Reviews and submissions. If you post a review, tag us or send us content, it must be honest and your own. You give us permission to show it on our website and channels, crediting you where appropriate. We publish genuine reviews only, and we never pay for or edit reviews to change their meaning.
Links to other sites. Our website may link to sites run by others, such as our payment and delivery partners. We're not responsible for their content or practices.
Changes to these terms. We may update these terms from time to time, for example to reflect changes in the law or how we operate. The terms that apply to your order are the ones in place when you placed it. The date at the top shows when they were last updated.
Which law applies. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live outside the UK, you keep any mandatory consumer protections under the law of your country of residence.
Other legal points. If a court finds part of these terms invalid, the rest still applies. If we don't enforce our rights straight away, we can still enforce them later. Only you and we have rights under these terms. We may transfer our rights and obligations to another business, and we'll tell you if we do; this won't reduce your rights.